Director of Operations

Summary:

The Director of Operations at WalkerHughes Insurance is responsible for driving operational consistency, supporting regional and business unit initiatives, and improving processes across the organization. This role ensures efficient day-to-day operations, oversees facility and vendor coordination, and supports the successful integration of newly acquired agencies. The Director of Operations serves as a key connector between leadership, departments, and field offices, translating organizational priorities into operational execution.

Duties/Responsibilities:

• Standardize operational templates, tools, and procedures related to vendor management, facilities, and office operations.
• Track and reconcile facility and vendor expenses to support budget oversight.
• Identify process improvement opportunities and help implement operational efficiencies across Business Units.
• Serve as an operational resource to regional leadership, providing updates on facilities, vendors, and office needs.
• Coordinate staff training logistics, onboarding support, and company event or travel logistics as needed.
• Assist with operational reporting and tracking progress of key initiatives and projects.
• Partner cross-functionally with HR, Finance, Marketing, Compliance, IT, and other departments to ensure smooth daily operations.

• Coordinate facility needs across office locations, including office setup, relocations, improvements, and general logistics.
• Work with the Facilities Manager and vendors on quotes and services related to furniture, signage, utilities, movers, cleaning, and equipment.
• Manage shipping, equipment orders, and submission of state-specific vendor information to accounting.

• Support onboarding of newly acquired agencies in partnership with the Manager of Integrations.
• Collect operational details from new partners and coordinate physical and technology setup for new locations.
• Track integration milestones using Monday.com and facilitate communication between new offices and corporate departments.
• Organize documentation related to operational transitions, book-of-business recoding, and renewals.

• Lead special projects that improve operational efficiency and support organizational growth.
• Facilitate cross-department collaboration and ensure alignment during project execution.

Education and Experience:

• Bachelor’s degree in Business, Operations Management, or related field preferred.
• Minimum of 5+ years of experience in operations, business operations, or administrative leadership; multi-location or insurance environment preferred.
• Experience supporting facilities, vendor management, and office operations strongly preferred.
• Demonstrated project management experience with the ability to manage multiple initiatives simultaneously.
• Proficiency with project management platforms such as Monday.com or similar tools.
• Strong cross-functional collaboration and communication skills.